You're charged on the same date each month that you signed up. For example, if you join on the 15th, you'll be charged on the 15th of every month. If you join our yearly membership you will be charged yearly.

Your Vault Credit remains safely yours for as long as you’re a member — and stays valid for 12 months even after you cancel.

Yes, absolutely. You can cancel your membership at any time with no penalties or fees. Simply contact our customer service team or manage it through your account.

Yes! Your Vault Credit works on everything across our entire collection, including sale items, new launches, and custom pieces.

Your Vault Credit is added to your account immediately upon your monthly payment processing. You can start using it right away.

Bonus credits from purchases (5-10% back) are added to your account almost immediately and never expire while you're a member. If you cancel, you have one year to use up all your remaining credits.

Absolutely! Your member discount (10-15% depending on tier) applies first, then you can use your Vault Credit on the discounted price for maximum savings.

No, member discounts don't apply to custom and bespoke commissions. These pieces require dedicated design time, individual craftsmanship, and personal consultations—they're created exclusively for you from concept to completion.

The Jewellery Evolution Swap is an exclusive benefit for Vault Elite and Luxe members that allows you to exchange eligible jewellery pieces for Vault Credit. The unique feature? The credit value increases the longer you own the piece - starting at 80% after 6 months, reaching 100% at 12 months, and growing to 120% after 18 months.

Each piece can be swapped once in its lifetime. However, as a member, you can swap multiple different pieces throughout your membership - there's no limit to how many swaps you can make per year, just one swap per individual item.

The credit is based on what you originally paid (after any discounts):

• 6 months: Receive 80% of your purchase price as credit
• 12 months: Receive 100% of your purchase price as credit
• 18 months: Receive 120% of your purchase price as credit

For example, if you bought a £1,000 necklace with your 15% member discount (paid £850), you'd receive £680 credit at 6 months, £850 at 12 months, or £1,020 at 18 months.

Your swap credit is added to your Vault Credit balance and can be used exactly like your monthly credits - on any purchase, including sale items. You can combine it with your other credits, use it partially, or save it for a bigger purchase. Credits never expire while you maintain active membership.

Normal wear is absolutely expected and won't affect your credit value. We understand jewellery is meant to be worn and loved. However, significant damage (broken chains, missing stones, deep gouges) may affect eligibility. When in doubt, contact us for a pre-swap assessment.

Most Lark & Berry gold jewellery is eligible, including rings, necklaces, bracelets, and earrings. Each product page clearly shows if it's "Evolution Swap Eligible." Excluded items include piercing jewellery (for hygiene reasons), custom/bespoke pieces/made-to-order, and items purchased from VaultPrivé.

You must be an active Elite or Luxe member both when initiating the swap and when using the credit. If you cancel your membership, you cannot process new swaps, though any existing Vault Credit remains usable for 12 months after cancellation.

Your monthly diamonds are credited to your account on your membership anniversary date each month (Elite: 1 diamond, Luxe: 2 diamonds).

Diamonds can only be redeemed for jewellery. However, you can exchange your completed 1-carat piece through our Exchange Programme once it's made.

When you reach 50 diamonds, we convert them into a 1-carat stone and create your choice of: solitaire bracelet, pendant, or stud earrings with premium setting—completely free. The setting and design are included at no charge.

Elite and Luxe members get priority access to custom design consultations where we can create bespoke pieces using your 50 diamonds converted to 1-carat. A design fee may apply for custom creations.

You keep any diamonds you've earned forever! If you have fewer than 50 diamonds, we can still create a piece using your collected diamonds, but you'll need to pay for the setting and design fees. Only when you reach 50 diamonds do you get the complete piece (1-carat stone + setting) free.

Each monthly diamond is a 1.25mm premium lab-grown stone. While individually small, when you collect 50 diamonds, we convert them into one beautiful 1-carat centerpiece for your chosen piece.

Complete monthly styling challenges, refer friends to The Vault, or participate in special member events to earn bonus diamonds and reach your 50-diamond goal sooner.

Your Welcome Collection Box includes a full-sized signature fragrance, and depending on your tier it could include a tote bag, chocolates, champagne or a jewellery cleaning pen.

Elite and Luxe members receive a beautiful surprise gift from us.

We send boutique champagne during your birthday month. if you make a purchase during that month.

A complimentary 30-minute private dance lesson with a professional instructor—perfect for special occasions, wedding preparation, or building confidence.

Once you're a member, you'll receive exclusive access to VaultPrivé shopping portal almost immediately.

VaultPrivé pieces are typically 50-70% off regular retail prices. You won't find a better place for your fashion pieces.

Sample pieces, past-season collections, vermeil styles, one-off designs, and everyday luxury pieces—all at member-exclusive pricing.

You can absolutely use your Vault Credit on items in Vault Privé, and you'll still earn Vault credit back on your purchases. Because our Vault Privé prices are already so significantly reduced, your 20% discount is applied exclusively to our Lark & Berry collections to give you the best possible value there.

Most made to order diamond rings or stud earrings qualifiy for a complimentary upgrade to the next carat size (up to 4 carats total per piece).

Yes, you can upgrade your tier at any time. The new benefits take effect immediately, and you'll be charged the difference pro-rated for your current billing cycle. Please note: one-time gifts like the Welcome Collection Gifts and complimentary dance session are only provided once per membership, regardless of tier changes.